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How do I troubleshoot "Data mismatch error" in Intel SSD Toolbox 3.1.2 for 480GB SSD (Series 520)

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520 480gbHi I have bought 2 "Intel SSD 520 Series 480GB". When I run the Quick Diagnostic Scan and Full Diagnostic Scan they both report  an error for the Data Integrity test:"Error: Data mismatch detected. Contact your reseller or local Intel representative for assistance".

 

Can anyone advise how to further troubleshoot this problem? There does not seem to be any error output in the form of a log file, etc that I can find.

 

This is occuring for both drives, and I find it difficult to believe that my luck is that bad with 2 new SSDs.

 

The place that sold me the 2 SSDs (which is still waiting 3 months for new stock to come in with again the date eing delayed, which makes me wonder if there is a problem with this model) told me that the Intel SSD Toolbox 3.1.2 reports false errors so I should not be concerned. But I cannot trust that information as I have not seen it elsewhere on the net.

 

Sometimes the Quick Diagnostic Scan does complete without errors. But I think (I have to test more times) that for o9ne of the SSDs the Full Diagnostic Scan stops at 64% with the error, so that would seem like a genuine problem.

 

Any help, suggestions would be helpful.  (For example I have seen one post where removing RAM seemed to solve trhe problem.) What could be going wrong? How does the test work? Could I have faulty RAM?

 

I am running it on a Lenovo W520 with 32GB of RAM (Corsair).

 

TIA,

 

Victor


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