Hello,

I have an Intel DC D3700 Series NVMe SSD (800GB) drive that I'm trying to get working in dual port mode.  Is there any documentation on the DC D3700?

I've purchased two cables from SerialCables.com.  I have the PCI-4339i-0.5M-N2 cable and the PCI-4339B-0.5M-N2 cable.  The PCI-4339B-0.5M-N2 is PCI Sig compliant

but doesn't work at all with the D3700.  The PCI-4339i-0.5M-N2 cable sort of works, but not reliably.

Does Intel have a specific cable to be used with this drive?  Is the D3700 compliant with the SFF-TA-1001 specification?  Any information would be helpful.

Thanks,

Stephen

Hello guys and Intel.

I have been doing a lot of research and looking inside my pc with not much success.  I have identified my Mobo specs I think and I am trying to figure out if my newly acquired Alienware PC Area 51 R2 motherboard will work with any form of the new Intel Optane 900P series and more specifically the Add in Card version 280G.  I have some experience but just not a pro.  I am a quick study and have been doing a lot of research for my question but I just seem to be hung up because I have a Alienware board I guess.  I just bought it 10 months ago but I am guessing it doesnt work but would like your guys help to be certain and would honestly like to contact Intel Sales or Tech but they say to reach out first.  I do not know much about M.2 or U.2 but I have looked up the installing procedures and I do not see a Mini SAS connection anywhere on my board unless its hidden good behind my stuff.  I dont know what a M.2 connections looks like as the picture from intel doesnt really show much.  I do have 3 regular pcie slots that I can see and 2 smaller ones, one of which is smaller yet.  I already have a SSD for windows and I do not intend to use a Optane SSD as a bootable drive, only for storage or possibly RAM?  I do not know if my board is NVME compatible.  If I understand this AID 280 product I am looking at you just put it in a PCIE slot and its powered itself?  I dont think you have to use a power cord like a graphics card or like my extra USB card I got in one of my smaller PCIE slots for more USB's. 

Please forgive my ignorance on this stuff guys. I am truly sorry I am just very interested in buying either the AID version or the 2.5 version if I must but even looking at that it doesnt look like I have to connection to power it up or connect it.  I only see normal SATA and power cords near my drive bays like a normal HDD or SSD Samsung EVO.  I will list my PC specs, can anyone please help me or steer me in the direction to find this info out.  When I run a search with my Alienware board I get practically nothing good as far as useful info.  I dont know why..  Maybe Alienware isn't that good at this kind of stuff.  I am a massive gamer and VR enthusiast.  I have multiple drives and would like to add more storage on a PCIe slot if I can.  I only have 1 regular spot for a HDD or SSD but my boards got more cables then it does slots to screw one in which is odd.  Can anyone please help me out?  I will send you some bitcoin as appreciation.  Can I atleast use the 2.5 STD cable version one?  I am very sorry if this is a the wrong place for this post I just cant seem to find out and I know if I contact Dell I will get some low lvl tech from sales or something.  I am pretty sure I got the right PCIe slots as its one of the smaller ones and I got two I just know about U.2 or M.2 and NVMe and I know you can get a cable to convert M.2 to U.2.  Still clueless..

Alienware Area 51 R2,

i7 6800k intel cpu   nothing special I know..   wish id got a bigger one and maybe got a better board

1080ti GTX SLI

32G RAM

SSD Sandisk 128g  SSD Samsung EVO 1TB  HDD 2.5TB Western Digital

Windows Pro 10

Alienware Board   Product ID  09G12C   Serial CN697026AP0248  Version A00  Intel x99 express chipset, I think..  Service Tag not sure if I should post that but I do have it if needed.  Bios version is A12 I think or its the latest one from Alien.

Just purchased a SSD Pro 2500 240Gb on Woot! My Lenovo e220s does not see the drive. responds as if no drive is installed. BIOS won't see it. It works fine on another computer. I confirmed the drive firmware version is up to date. I am certain that it is installed correctly. Old drive works fine.

Hello,

Intel SSD 320 - 160GB is seen as a 8MB partition. Generally, the problem is known and repaired by the firmware update, but not in my case (unless I do something wrong).

The drive is seen as:

Model Number: Intel SSD 320 Series 0GB

Serial Number: BAD_CTX 00000136

Firmware: 4PC10365

I have tried various Intel SSD Firmware Update Tool (Bootable versions) but I have information "The firmware on this SSD is up to date".

Windows also has no updates to the Intel SSD Toolbox.

Please help, I may still be able to save this disk, I do not care about the data.

Regards

600P 1T用驱动器工具箱无法更新固件，固件版本PSF104C，系统WIN10 64位

Hi,

I'm setting up an all-flash vSAN 6.6 platform and my capacity tier is Intel DC P4500 SSDPE2KX020T7 NVMe drives with firmware QDV1013D.  vSAN shows warning on controller firmware in health check, it recommends VDV10110.  I installed SSD Data Center Tool version 3.0.9 (tried older versions too) onto ESXi 6.5 U1 to update firmware but it does not work.  Here are the steps per instructions:

esxcli software acceptance set --level=CommunitySupported

esxcli software acceptance get

CommunitySupported

esxcli software vib install -v /tmp/intel_ssd_data_center_tool-3.0.9-400.vib

esxcli software vib list | grep intel

intel_ssd_data_center_tool     3.0.9-400                            Intel   CommunitySupported  2017-12-18

cd /opt/intel/isdct

./isdct show -intelssd

No results

Enable logging:

./isdct set -system LogFile = 'log.txt'

./isdct set -system EnableLog = 'true'

Set EnableLog successful.

./isdct show -intelssd

No results

more log.txt

21:22:08:164981 [debug] tdk_interface_dll.cpp(259) SendXMLMessage: Entering

21:22:08:167676 [debug] TDKInterface.cpp(522) scan: Entering

21:22:08:167697 [debug] DeviceFinder_NVME.cpp(63) scan: Entering

21:22:08:167709 [debug] DeviceFinder_NVME.cpp(100) scanPhysicalDevices: Entering

21:22:08:167854 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

21:22:08:167883 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme0

21:22:08:167950 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

21:22:08:167966 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme1

21:22:08:168013 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

21:22:08:168027 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme2

21:22:08:168072 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

21:22:08:168086 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme3

21:22:08:168129 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

21:22:08:168144 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme4

21:22:08:168187 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

21:22:08:168202 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme5

21:22:08:168245 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

21:22:08:168259 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme6

21:22:08:168303 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

21:22:08:168317 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme7

21:22:08:168360 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

21:22:08:168374 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme8

Any ideas how I can go about updating the firmware so that vSAN can verify it?  TIA!

How could I get ssd life information（whole life and remaining life）in my system？

I tried "smartctl" and "isdct", but they do not work:

#smartctl -i /dev/nvme0n1 :

(smartctl can not recognize intel pcie ssd)

isdct:

#isdct show -a -intelssd

DeviceStatus:Healthy

EnduranceAnalyzer:XXXXXXXXXXXXXX

....

I want specific remainning life but a flag that show the ssd is healthy or not.

#isdct show -a -smart -intelssd

- AD -

AverageEraseCycles:65

Description: Wear Leveling Count

ID:AD

MaximumEraseCycles : 83

MinimumEraseCycles : 48

Normalized : 100

Raw : 279178313776

- E2 -

Description: Timed Workload - Media Wear

ID : E2

Normalized: 100

Raw:65536

- E4 -

Description: Timed Workload Timer

ID : E4

Normalized : 100

Raw:65535

- F4 -

Description: NAND Bytes Written

ID : F4

Normalized : 100

Raw : 4208175

- F5 -

Description : Host Bytes Writen

ID : F5

Normalized : 100

Raw : 2865299

(and  several attributes)

Is there a mathematical formula describing the remainning life of the dc p3600 using these attributes ？

================================================================================

Or other way to get specific whole life and remainning life？

600P 1T用驱动器工具箱无法更新固件，固件版本PSF104C，系统WIN10 64位

Hellow.

"SSD Data Center tools" do not see the SSD drive. (tried 3.0.4 and 3.0.7)

SSD DS S3520 firmware N2010112.

Tried ESXi 5.5 U1 and 6.5.

I have two servers based on motherboards ASUS P9D-M with chipset C224 with LSI® MegaRAID on board (no RAID in AHCI mode) and "server" ASUS on H67-V (in AHCI mode).

I did everything in accordance with the documentation.

- SSDs are connected to the SATA port directly. AHCI mode. (no RAID)

- VIB installed

Try:

/ opt / intel / isdct # ./isdct show -intelssd

And all the time i see the same thing: - "No results"

What did I miss?

~ # esxcli storage core device list

t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__

   Display Name: Local ATA Disk (t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__)

   Has Settable Display Name: true

   Size: 457862

   Device Type: Direct-Access

   Multipath Plugin: NMP

   Devfs Path: /vmfs/devices/disks/t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__

   Vendor: ATA

   Model: INTEL SSDSC2BB48

   Revision: N201

   SCSI Level: 5

   Is Pseudo: false

   Status: on

   Is RDM Capable: false

   Is Local: true

   Is Removable: false

   Is SSD: true

   Is Offline: false

   Is Perennially Reserved: false

   Queue Full Sample Size: 0

   Queue Full Threshold: 0

   Thin Provisioning Status: yes

   Attached Filters:

   VAAI Status: unknown

   Other UIDs: vml.010000000050484456373337313038303034383042474e2020494e54454c20

   Is Local SAS Device: false

   Is Boot USB Device: false

   No of outstanding IOs with competing worlds: 32

~ #

~ # esxcli storage core path list

sata.vmhba0-sata.0:0-t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__

   UID: sata.vmhba0-sata.0:0-t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__

   Runtime Name: vmhba0:C0:T0:L0

   Device: t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__

   Device Display Name: Local ATA Disk (t10.ATA_____INTEL_SSDSC2BB480G7_____________________PHDV73710800480BGN__)

   Adapter: vmhba0

   Channel: 0

   Target: 0

   LUN: 0

   Plugin: NMP

   State: active

   Transport: sata

   Adapter Identifier: sata.vmhba0

   Target Identifier: sata.0:0

   Adapter Transport Details: Unavailable or path is unclaimed

   Target Transport Details: Unavailable or path is unclaimed

   Maximum IO Size: 33553920

~ #

I have installed 2 SSD on my Centos server.

Couple days ago i've checked smart info on one of them.

i'm affraid of two parameters, marked bold - 5, 175

Maybe somebody give me a link about correct interpretation smart for this model?

Thanks a lot!

WBR,

Michael.

Device Model:     INTEL SSDSC2BB480G7

Serial Number:    PHDV645400WC480BGN

LU WWN Device Id: 5 5cd2e4 14d52909b

Firmware Version: N2010101

User Capacity:    480,103,981,056 bytes [480 GB]

Sector Sizes:     512 bytes logical, 4096 bytes physical

Rotation Rate:    Solid State Device

Device is:        Not in smartctl database [for details use: -P showall]

ATA Version is:   ACS-3 (unknown minor revision code: 0x006d)

SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)

Local Time is:    Wed Dec 20 16:42:24 2017 MSK

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

 

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

 

 

General SMART Values:

Offline data collection status:  (0x02) Offline data collection activity

                                        was completed without error.

                                        Auto Offline Data Collection: Disabled.

Self-test execution status:      (   0) The previous self-test routine completed

                                        without error or no self-test has ever

                                        been run.

Total time to complete Offline

data collection:                (    2) seconds.

Offline data collection

capabilities:                    (0x79) SMART execute Offline immediate.

                                        No Auto Offline data collection support.

                                        Suspend Offline collection upon new

                                        command.

                                        Offline surface scan supported.

                                        Self-test supported.

                                        Conveyance Self-test supported.

                                        Selective Self-test supported.

SMART capabilities:            (0x0003) Saves SMART data before entering

                                        power-saving mode.

                                        Supports SMART auto save timer.

Error logging capability:        (0x01) Error logging supported.

                                        General Purpose Logging supported.

Short self-test routine

recommended polling time:        (   1) minutes.

Extended self-test routine

recommended polling time:        (   2) minutes.

Conveyance self-test routine

recommended polling time:        (   2) minutes.

SCT capabilities:              (0x003d) SCT Status supported.

                                        SCT Error Recovery Control supported.

                                        SCT Feature Control supported.

                                        SCT Data Table supported.

 

SMART Attributes Data Structure revision number: 1

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE

  5 Reallocated_Sector_Ct   0x0032   099   099   000    Old_age   Always       -       4

  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       7583

12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       20

170 Unknown_Attribute       0x0033   099   099   010    Pre-fail  Always       -       0

171 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       1

172 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       0

174 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       18

175 Program_Fail_Count_Chip 0x0033   100   100   010    Pre-fail  Always       -       279756618142

183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0

184 End-to-End_Error        0x0033   100   100   090    Pre-fail  Always       -       0

187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0

190 Airflow_Temperature_Cel 0x0022   068   057   000    Old_age   Always       -       32 (Min/Max 26/43)

192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       18

194 Temperature_Celsius     0x0022   100   100   000    Old_age   Always       -       32

197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0

199 UDMA_CRC_Error_Count    0x003e   100   100   000    Old_age   Always       -       0

225 Unknown_SSD_Attribute   0x0032   100   100   000    Old_age   Always       -       327349

226 Unknown_SSD_Attribute   0x0032   100   100   000    Old_age   Always       -       430

227 Unknown_SSD_Attribute   0x0032   100   100   000    Old_age   Always       -       89

228 Power-off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       454934

232 Available_Reservd_Space 0x0033   099   099   010    Pre-fail  Always       -       0

233 Media_Wearout_Indicator 0x0032   100   100   000    Old_age   Always       -       0

234 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       0

241 Total_LBAs_Written      0x0032   100   100   000    Old_age   Always       -       327349

242 Total_LBAs_Read         0x0032   100   100   000    Old_age   Always       -       2739705

243 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       392241

 

 

SMART Error Log Version: 1

No Errors Logged

 

 

SMART Self-test log structure revision number 1

Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

# 1  Short offline       Completed without error       00%         4         -

# 2  Short offline       Completed without error       00%         3         -

# 3  Short offline       Completed without error       00%         3         -

# 4  Short offline       Completed without error       00%         1         -

# 5  Short offline       Completed without error       00%         1         -

 

 

SMART Selective self-test log data structure revision number 1

SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

    1        0        0  Not_testing

    2        0        0  Not_testing

    3        0        0  Not_testing

    4        0        0  Not_testing

    5        0        0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

hi

i bought an Intel M.2 600p with 1TB just a couple of days ago.

On there i got my debian system, with an encrypted /home.

Right now smartctl is telling me, that the health self-assessment test failed:

     SMART overall-health self-assessment test result: FAILED!

     - available spare has fallen below threshold

SMART/Health Information (NVMe Log 0x02, NSID 0x1)

Critical Warning:                   0x01

Temperature:                        29 Celsius

Available Spare:                    9%

Available Spare Threshold:          10%

Percentage Used:                    0%

Data Units Read:                    4,020,000 [2.05 TB]

Data Units Written:                 1,224,368 [626 GB]

Host Read Commands:                 26,920,285

Host Write Commands:                23,527,124

Controller Busy Time:               154

Power Cycles:                       16

Power On Hours:                     197

Unsafe Shutdowns:                   2

Media and Data Integrity Errors:    0

Error Information Log Entries:      0

Warning  Comp. Temperature Time:    1

Critical Comp. Temperature Time:    0

That does either mean:

- the ssd has already used spare space and is about to fail - after a mere 626GB written(!!!)

- the smartctl shows bugged stuff?

- the firmware is STILL not working properly on linux (i read alot on data corruption with the original firmware ...)

can someone from intel answer this?

i'm still able to return this ssd, since it's only a few days old.

cheers

Hi, everyone.

I write to discuss a problem with Intel's bootable SSD Firmware update, and to share my workaround.

Terms

issdfut - This is the name of Intel's Linux binary which updates firmware on SSD devices.

Poky - Poky, for the sake of this post only, is the Linux image used by Intel to enable firmware updates using issdfut. (Poky is actually a neat offering from Yocto for a roll-your-own embedded Linux. Intel chose well to apply it for booting a firmware update engine.)

Challenge

The Poky utility, as of Intel's version 2.2.3, fails to graphically render the issdfut user interface when NVidia 1080GTX GPU is present, causing Poky to boot to a blank and mostly unresponsive screen, unable to perform SSD firmware updates. If you have a NVidia GPU like mine, Intel's bootable SSD firmware update may not work for you without some tinkering.

My Workaround

Modify the boot command to include vga=ask for the graphical install option offered at boot. Choose native resolution (I chose mode 34D, but you'll see a list to choose from.)

When Poky boots this time, it sets the framebuffer resolution per vga=ask response, and successfully creates /dev/fb0 device. This changes the behavior of the Xorg detection, causing issdfut to load and flash successfully. Yay!

(Without vga=ask, the kernel never creates the framebuffer, and only creates the virtual device fbcon. When Xorg detects its settings to use and fbcon is the only option, you may lose your screen completely when Xorg starts. I did.)

Other Information

My workaround is incomplete. Though the task is solved, a full understanding of the problem evades me. Here are some ideas for doing your own digging:

• The boot loader permits interruption with Tab. Press tab at the boot menu, then append linux 3 to the end of the boot command. This boots to non-graphical runlevel, letting you login to look around.
• Root has no password and is granted auto-login, but only on tty1.
• Poky's /etc/inittab is only setup for one getty, but you can add more, enabling them without reboot via init -t1 q
• Most of the OS tools (network) are gutted, but you can mount other filesystems while booted to Intel's Poky RAM disk.
• Even when the tty screen goes dark, it is still responsive.
  • It responds to ctrl-alt-bksp, but the display never comes back to you. (Loading Poky's Xorg kills the display, killing Xorg leaves you with a dead display.)
• Backup plans in case I had to give up on Poky due to framebuffer/fbcon issues:
  • Build my own i686 and Xorg environment native on my system with the SSD, and dig issdfut out of the Poky ISO provided by Intel to run manually.
  • Build a 2.2 Poky reference, exactly like Intel's, and compile a few more Xorg drivers in. (I think Nouveau works with fbcon, but don't quote me on that.. it's voodoo. )
    • Instead of Xorg, I could also build a friendlier kernel and try booting that in Intel's Poky image.
  • Thankfully, I didn't have to do any of this. Wrote it here, though, in case it helps someone else struggling with this.

I feel so fortunate to have accidentally accomplished my firmware update. I hope this helps someone else do the same, and I also hope to one day fully understand the interoperability of framebuffer, framebuffer console, and Xorg. Doubly so when Nvidia is present; using NVidia devices on Linux can be a real chore given the state of framebuffer console behavior.

Cheers.

I'll soon install a 900P as my Win 10 boot drive. I'm currently booting from a M.2 NVME disk. Will the native Win 10 drivers allow the 900P to boot, or do I need any special steps?

Hi Nestor，

I met the same problem, show as below.

Thanks.

Lei

OS: Centos 6.6/2.6.32

ISDCT: 3.0.9

P4500 FW:QDV10150

Has anyone had any luck installing this driver?  I used the downloaded driver package which displays "NVME Miniport and Filter Device Management" but it did not update my driver according to my device manager.

I cannot get the Optane 900p to be recognized (via M.2) by the BIOS.  I have a x399 Taichi MB which fully supports PCIe via M.2 .  I have another M.2 Samsung Evo 960 that is recognized and works fine.  What can I do to get the drive to be recognized?  Is there a known issue with using this drive with X399 motherboards?

Hi there

Does anybody have specific information on page size and erase block size of the following SSD drives:

1. https://ark.intel.com/products/66249/Intel-SSD-520-Series-180GB-2_5in-SATA-6Gbs-25nm-MLC

Intel® SSD 520 Series

180GB, 2.5in SATA 6Gb/s, 25nm, MLC

2. https://ark.intel.com/en/products/94420/Intel-SSD-540s-Series-120GB-2_5in-SATA-6Gbs-16nm-TLC

Intel® SSD 540s Series

120GB, 2.5in SATA 6Gb/s, 16nm, TLC

Please note, that I'm not asking about partition alignment etc. I need to know these parameters to optimize my filesystems.

Thanks

480GB 900p maxes at around 16w, with intel specification 12v thats around 1.333Amps. if I do 5v then to get 16w will need 3.2Amps.. i believe SATA power comes with 4.5amps in total.  i plan to get a sata to SAS power adapter.

taking a look at samsung 950 pro 1TB it can use upwards 9w during high queue depth workloads and it runs on a 3.3voltage. would 900p run if its supplied with 5v?  if so will there be issue? please answer as I really want to know before I buy one.

During a routine Full Diagnostic scan of my wife's Windows 10 PC using the Intel SSD Toolbox v. 3.4.9. for a series 530 240Gb SSD there was an error detected.

I downloaded & updated v. 3.4.9 on my PC, ran the same scan & got the same error message.

Having run these scans routinely since the PC purchase in 2014, that coincidence seems unlikely.

Is there something wrong with v. 3.4.9 causing these error messages?

SteveWestern

I have got a 600P 256GB M.2 SSD, but I could not perform firmware update as an error popped up "Error: The firmware update process encountered an error (10/53)." I rebooted my computer and tried again as per the recommendation following the error, it was still not successful.

So, I downloaded SSD Firmware Update Tool with iso format and loaded it into a bootable USB flash memory. After booting my device with the USB and running it automatically, I could only see a black screen with message "Out of Range" on my monitor. I waited for more than half an hour and did not see any pop-up or message for updating successful, so that I rebooted my PC again.

I confirmed my Win10 64bit system is up-to-date and attached Intel Logs as well. May I know what action should I take then? Thanks.